FAQ
WILL MY FIREARMS SHIP TO MY LOCATION?
By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you. Select an FFL from our available list during checkout, or have your chosen FFL provide us with the license, referencing your name and order number, after purchasing.
DO YOU ACCEPT CHECKS AND OR OTHER CREDIT CARD PAYMENTS?
We accept Visa, MasterCard, American Express and Discover. We also accept money orders and cashiers checks. We follow to practice of customer’s choice of payment, contact us to request any type of payment convenient for you, and we may make it happen
Once you place an order with us we will set your items aside with your name on them ONLY after your order is funded. This is our only way to know you are serious about the order. If you do send us a check or money order and we sell the item to someone else, we will return and void your cashiers check and/or money order.
WILL MY PRODUCTS DISPATCH IMMEDIATELY AFTER ORDER IS MADE?
Your item will dispatch on payment of your order and not on order this is because,
we do not hold items from your order. Consequently, if someone else with guaranteed funds buys the same item it may become unavailable and we cannot ship one to you. Once you place an order with us we will set your items aside with your name on them ONLY after your order is funded. This is our only way to know you are serious about the order. If you do send us a check or money order and we sell the item to someone else, we will return and void your cashiers check and/or money order.
HOW TO PLACE AN ORDER
Our shopping cart can be accessed by the link in the upper-right corner of all Express Gun store pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order.
HOW CAN I CALCULATE MY SHIPPING COST BEFORE SUBMITTING MY ORDER
All purchases ship via UPS. Place the products you would like to purchase in your shopping cart. Next, click on “View Cart & Checkout” button at the top right. Click the arrow to the right of “Estimate Shipping & Tax” and select your Country, State, and Zip Code. You will then be able to see your available shipping options. PLEASE NOTE: All handguns will ship UPS 2nd Day Air for Free. All long guns will ship UPS Ground for Free. Expedited shipping options are available for additional cost. Accessories & ammunition will ship based on UPS Live Rates based on the weight and destination. Ammunition can not be expedited and must be shipped UPS Ground.
PLEASE NOTE: Orders that qualify for free shipping will go to the initial shipping address provided by the customer (or the address on your dealer’s FFL if the item is a firearm). It is the customer’s responsibility to verify the dealer will accept the transfer and will be available to receive the package(s), i.e. on vacation, out sick, temporarily closed. If a package must be redirected, the customer is responsible for charges incurred at a rate of $18 per package.
HOW LONG DOES A CUSTOMER TAKE TO RECIEVE AN ORDER
Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.
PLEASE NOTE: Processing times are separate from actual shipping times.
If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.
For further specifics on shipping procedures please see our Shipping page.
HOW DO I KNOW THAT YOU RECEIVE MY ORDER
Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your UPS tracking number.
WHAT IF I DO NOT RECEIVE CONFIRMATION VIA EMAIL
Please use to live chat button to get to us immediately or send us an email to reach an express gun store associate associate. We would be happy to send you another copy and/or confirm your order and email address.
HOW CAN I TRACK MY SHIPMENT?
You’ll only be able to track your shipment after completing payment then your goods will be dispatched
To track your shipment, open your email containing the UPS tracking number. Click on the link to track you order.
WILL I BE CHARGED SALES TAX?
Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.
WILL I BE CHARGED SALES TAX?
Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.
WHAT IF PRODUCT DESCRIPTION IS INCORRECT?
As with most technology there are times when errors occur and expressgunstore does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. expressgunstore reserves the right to correct any errors on our website that are discovered.
HOW LONG DO ITEMS STAY IN MY WISHLIST?
Any item you place in your Wishlist will be there for 6 months. After six months, the item will not appear in your Wishlist.
CAN I ADD TO MY ORDER ONCE I HAVE SUBMITTED IT TO YOU?
No, once your order has been placed, we cannot add any additional items to your order. Our orders are sent automatically to our warehouse for picking and shipping. You will have to place an additional order with express gun store for any additional items you may wish to purchase.
DO YOU REQUIRE A SPECIAL LICENCE TO PLACE AN ORDER?
No, we do not require a special license to purchase. There are restrictions on some of our products and we do ask that you are aware of your local and state laws prior to placing your order with us.
WILL I BE CHARGED SALES TAX?
Express gun store products are backed by the manufacturer’s warranty. We recommend that you check with the manufacturer to understand their warranty policy. You have the option to purchase Gunbuyer’s Customer Care Plan. You can view more details on the product page where you have the option to add this additional service.
DO YOU SHIP TO APO/FPD ADDRESSES?
Due to shipping restrictions, we are unable to ship to APO/FPO addresses.
I LIVE OUTSIDE THE UNITED STATES CAN I STILL PLACE AN ORDER?
Sorry, but at this time, we do not sell or ship outside the United States.
I DIDN'T RECEIVE MY ORDER NUMBER BUT MY CARD WAS CHARGED?
Due to the nature of the items we sell, our billing address verification (AVS) is very sensitive. If you place an order and do not receive an order number the transaction DID NOT successfully process. In this situation the charge you see is a pending hold that was authorized by your bank, but that we declined to accept. These holds should be released by your card issuer. Please contact your financial institution to find out how long they will take to release a pending hold.
DO YOU CHARGE CREDIT CARD FEES?
Express gun store does not charge an extra fee for payment via credit card.
Why Choose Us
Free Shipping
We provide Free shipping, secured and ensured shipping to our clients
Best Prices
We offer free shipping on oders above $120 and We make shipping to your local FFL fast and easy
Security
Applying the latest technology to ensure safe and secure transactions for every customer's purchase
A+ ratings
We're a credited Business, committed to making excellent effort to resolve any consumer needs.
Support
Our team is ready 20/7 to offer you support on any issue you might have while placing an order